The illuminis.ai Terms of Service: terms of use, what we do with your data, how we use AI, how we secure the service, and how payment and cancellation work.
Version 1.0.1 · Effective August 2, 2026
Effective: as stated on this page. Provider: illuminis.ai LLC, a California limited liability company ("Illuminis", "we", "us"). Contact: legal@illuminis.ai.
These Terms of Service (these "Terms") are the complete agreement between you and Illuminis for your use of illuminis.ai (the "Service"). They cover the terms of use, what we do with your data, how we use artificial intelligence, how we secure the Service, and how we handle payment and cancellation. Please read them. You can download or print this page at any time using the download button, and we keep every version you have accepted on your account.
If your organization has signed a Master Subscription Agreement with us, that agreement governs your use of the Service and these Terms do not replace it, except that Section 3 (Acceptable Use) continues to apply to every individual user.
1.1 Accepting these Terms. You accept these Terms by ticking the acceptance box when you create an account, or by continuing to use the Service after we tell you that they have changed. If you are accepting on behalf of a company or other organization, you confirm that you have authority to bind it, and "you" means both you and that organization.
1.2 Who may use the Service. You must be at least 18 years old and legally able to enter a contract. You may not use the Service if you are barred from doing so under applicable export control or sanctions law.
1.3 Your account. Keep your credentials confidential. You are responsible for what happens under your account. Tell us promptly at legal@illuminis.ai if you believe someone else has gained access to it.
1.4 Changes to these Terms. We may change these Terms. If a change is material, we will give you at least thirty (30) days' notice by email or in the Service before it takes effect, and we will tell you plainly what changed. If you do not agree to a material change, you may cancel before it takes effect and we will refund any prepaid, unused fees. Continuing to use the Service after the effective date means you accept the new version. Non-material changes (typographical corrections, clarifications that do not reduce your rights) take effect when posted.
1.5 Changes to the Service. We improve the Service continuously and may add, change, or remove features. We will not materially reduce the core functionality you are paying for during a period you have already paid for.
2.1 Your licence. For as long as your subscription is active and your fees are paid, you may access and use the Service for your own internal business purposes, in line with these Terms and our documentation.
2.2 What belongs to whom. We own the Service, its software, its models, and everything we create. You own your data and the output the Service produces for you (see Section 4). Nothing here transfers ownership either way.
2.3 Feedback. If you send us suggestions or ideas about the Service, we may use them without restriction or payment. Do not send us feedback you are not free to give.
You agree not to:
We may suspend access, with notice as soon as we reasonably can, if continued access presents a serious security risk to the Service or to other customers, if this Part is being breached, or if the law requires it. We will keep any suspension as narrow and as short as we reasonably can.
4.1 Your data stays yours. You own everything you put into the Service. We do not sell it. You can export it at any time from within the Service.
4.2 What we do with it to run the Service. You give us permission to host, copy, process, transmit, and display your data as needed to provide, secure, and support the Service, and to comply with law.
4.3 How we use data to improve our AI. We use data from the Service to train and improve our models and to build new features. Two limits on that, and they are firm:
We also use technical measures designed to stop our models from reproducing your confidential information to anyone else, and we never identify you as the source of data to another customer or to the public without your permission.
4.4 You can opt out of model training. Tell us at legal@illuminis.ai and we will exclude your data from model training for the following subscription period, on the plan and price that applies to a training opt-out. Opting out is forward-looking: it does not require us to delete or rebuild models that already exist, and it does not cover de-identified or aggregated data or technical usage data.
4.5 What we own. We own our models, the improvements we make to the Service, and aggregated and de-identified data. Your underlying data remains yours under 4.1.
4.6 Personal information and privacy. Our handling of personal information is described in Section 8. If you are subject to the GDPR or you need a data processing agreement, contact us at legal@illuminis.ai and we will put one in place.
4.7 Please do not upload sensitive categories. Do not put health records, payment card numbers, government identification numbers, biometric identifiers, children's data, or other specially regulated data into the Service unless we have agreed in writing that you may.
4.8 AI providers we use. Some features are delivered using third-party AI model providers. We contract with them on terms that prohibit them from using your data to train their own models, we keep a current list of them available on request, and we remain responsible for them.
5.1 You are talking to software. Parts of the Service generate recommendations, forecasts, analyses, and written text using artificial intelligence. When you interact with an AI feature, you are interacting with a machine and not with a person.
5.2 Output can be wrong, and you own the decision. The Service produces probabilistic results. We do not warrant that any output is accurate, complete, or current. You are responsible for checking output before you rely on it, and for the business decisions you make.
5.3 High-Risk Decisions need a human. Do not use the Service as the only or automated basis for a decision that materially affects a person, including decisions about hiring, promotion, discipline, termination, pay, scheduling entitlements, credit, insurance, housing, or education, or any decision requiring professional licensure, or the operation of anything safety-critical. Where you use the Service in connection with such a decision, a qualified person must meaningfully review the output first, and you are responsible for the notice, bias-testing, assessment, and record-keeping that the law puts on you.
5.4 Not professional advice. Nothing the Service produces is legal, financial, tax, accounting, medical, or engineering advice. Value estimates and business cases are illustrative models based on stated assumptions, not promises of results.
5.5 Output is not exclusive. We may produce the same or similar output for other customers, including your competitors. Nothing here stops us from doing so.
6.1 Fees. You pay the fees shown when you subscribe. Fees exclude taxes, which are yours to pay other than taxes on our income. Usage-based charges are billed monthly after the fact based on our measurement records.
6.2 Automatic renewal, and how to stop it. Your subscription renews automatically at the end of each term, for another term of the same length, and we will charge your payment method on file at the then-current price, until you cancel. We will email you a confirmation of these renewal terms after you subscribe.
6.3 Cancelling. You can cancel at any time, yourself, from your account settings, in the same number of steps it took to subscribe. No phone call and no email required. Cancellation stops the next renewal. You keep access until the end of the period you have already paid for.
6.4 Price changes. If we change the price for a renewal, we will tell you at least thirty (30) days before it takes effect. You can cancel before then.
6.5 Refunds. Fees already paid are not refundable except where these Terms say otherwise (1.4 and 7.2) or where the law requires it.
6.6 Non-payment. If your payment fails we will tell you and may suspend access after ten (10) days' notice.
6.7 Free trials and sandboxes. Anything we give you free, or label trial, beta, or early access, is provided as is, with no warranty, no service-level commitment, and no indemnity, and we may change or withdraw it at any time. Do not put personal information or regulated data into a trial or sandbox. Data in a trial or sandbox may be deleted when the trial ends.
7.1 What we promise. While you are subscribed, the Service will work materially as our documentation says it does. We will maintain a written security programme with administrative, technical, and physical safeguards (Section 9).
7.2 If it does not. Tell us. We will repair or re-perform. If we cannot fix a material problem within thirty (30) days of your notice, you may cancel the affected subscription and we will refund prepaid, unused fees for it. That is your exclusive remedy for a breach of 7.1.
7.3 Everything else is as is. EXCEPT AS STATED IN 7.1, THE SERVICE IS PROVIDED "AS IS". WE DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT ANY PARTICULAR RESULT WILL BE ACHIEVED.
7.4 Limits on liability. TO THE EXTENT THE LAW ALLOWS: (a) NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, GOODWILL, OR DATA, EVEN IF WARNED THEY WERE POSSIBLE; AND (b) OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF THE FEES YOU PAID US IN THE TWELVE MONTHS BEFORE THE EVENT, OR ONE HUNDRED U.S. DOLLARS ($100). THESE LIMITS ARE AN ESSENTIAL PART OF THE BARGAIN AND APPLY EVEN IF A REMEDY FAILS. NOTHING HERE LIMITS LIABILITY THAT CANNOT BE LIMITED BY LAW.
7.5 You cover us for your data and your misuse. You will defend and indemnify us against third-party claims arising from your data, from output, or from your use of the Service in breach of these Terms, including Sections 3 and 5.
8.1 What we collect. Account information (name, email, password hash, multi-factor secret), the data you upload, technical data (IP address, device and browser information, audit logs), and usage data about how the Service is used.
8.2 Why. To provide and secure the Service, to authenticate you, to bill you, to support you, to comply with law, and, subject to the limits in 4.3, to improve our models and build new features.
8.3 Who we share it with. Service providers who help us run the Service (cloud hosting, payment processing, email delivery, AI model providers), each bound to protect it. A current list is available on request. We do not sell your personal information and we do not share it for cross-context behavioural advertising.
8.4 Your rights. Depending on where you live, you may have the right to access, correct, delete, port, or object to our processing of your personal information, and to be free from discrimination for exercising those rights. Contact legal@illuminis.ai and we will respond within the period the law requires. If you are covered by the GDPR, our lawful basis is performance of this contract, our legitimate interests in securing and improving the Service, and your consent where we ask for it.
8.5 How long we keep it. Your data for as long as your subscription lasts, plus the retention periods described in our data processing agreement. Audit logs are kept longer where law or our security obligations require. On cancellation, we delete your data within thirty (30) days of your request, except for copies in routine backups and anything we must keep by law.
8.6 Where it is processed. In the United States, and in other locations where our service providers operate. For transfers out of the EEA, UK, or Switzerland we rely on the European Commission's Standard Contractual Clauses and the UK addendum.
8.7 Cookies. We use cookies that are strictly necessary to sign you in and keep the Service secure. Where we use anything beyond that, we ask you first.
We encrypt your data in transit and at rest, isolate each customer's data logically, require multi-factor authentication for administrative access, log administrative activity, and follow a documented incident-response process. SOC 2 compliance is underway, and we will provide the auditor's report once it is issued.
If we become aware of a confirmed unauthorized access to your data, we will tell you without undue delay and in any event within seventy-two (72) hours, and we will tell you what we know and what we are doing about it.
10.1 You can leave at any time by cancelling under 6.3.
10.2 We can end it if you materially breach these Terms and do not fix it within thirty (30) days of our notice, or immediately if the law requires it or your use presents a serious security risk.
10.3 What happens then. Your access stops. You owe any fees accrued up to that point. You can export your data before you go, and for thirty (30) days afterwards you can ask us for an export. After that we delete it as described in 8.5. The parts of these Terms that should survive (ownership, the AI-training terms in 4.3 and 4.5, fees owed, disclaimers, liability limits, indemnities, and Section 11) survive.
11.1 Governing law. These Terms are governed by the law of the State of California, without regard to conflict-of-laws rules. The U.N. Convention on Contracts for the International Sale of Goods does not apply.
11.2 Disputes: talk to us first. Before starting formal proceedings, email legal@illuminis.ai describing the problem, and give us thirty (30) days to try to resolve it. Most things end here.
11.3 Arbitration and class-action waiver. If we cannot resolve it, you and Illuminis agree that any dispute will be resolved by binding individual arbitration administered by JAMS under its Streamlined Arbitration Rules, seated in California, rather than in court. You and we each waive any right to a jury trial and to participate in a class, collective, or representative action. Either of us may still bring an individual claim in small-claims court if it qualifies, and either of us may ask any court for an injunction to protect intellectual property or confidential information. If this 11.3 is found unenforceable in whole, the dispute goes to the courts of California instead. You may reject this arbitration agreement by emailing legal@illuminis.ai within thirty (30) days of first accepting these Terms, in which case 11.3 does not apply to you and the courts of California decide.
11.4 Assignment. You may not transfer these Terms without our consent. We may transfer them, on notice, in connection with a merger, acquisition, reorganization, or a sale or divestiture of all or part of our business or of the product line these Terms relate to. If we do, whoever takes them on assumes our obligations for the rest of your current term and your rights are unaffected.
11.5 Notices. We will contact you by email or through the Service. You contact us at legal@illuminis.ai.
11.6 Electronic records. You agree that ticking the acceptance box is your signature, that we may keep these Terms and your acceptance electronically, and that you can download a copy from the Legal page at any time.
11.7 Force majeure. Neither of us is liable for delay caused by events beyond reasonable control, except for payment obligations.
11.8 Everything else. These Terms are the entire agreement between us on this subject and replace anything said before. If a provision is unenforceable, it is narrowed to the minimum extent needed and the rest stands. Not enforcing something once does not waive it. We are independent contractors. Headings are for convenience. "Including" means "including without limitation". These Terms give rights to no one but you and us.
illuminis.ai is provided by illuminis.ai LLC. Questions about anything on this page: legal@illuminis.ai.