What Are StockBalancer™'s Backup and Disaster Recovery Capabilities?

StockBalancer™ performs automated backups every 6 hours with a 99.9% uptime SLA and sub-4-hour recovery time objective. Data is replicated across three geograph

Backup and Disaster Recovery in StockBalancer™

illuminis operates StockBalancer™ on AWS infrastructure with enterprise-grade backup and disaster recovery capabilities that exceed the requirements of most midsize businesses. The platform architecture is designed for high availability and rapid recovery, ensuring that inventory optimization remains operational even during infrastructure events. StockBalancer™ maintains a 99.9% uptime SLA with financial remedies for SLA violations, providing accountability alongside the technical protections.

Backup Architecture

• Automated backup frequency: Full database backups are performed every 6 hours, with transaction log backups every 15 minutes, providing a recovery point objective (RPO) of no more than 15 minutes
• Geographic replication: All customer data is replicated in real time across three geographically separate AWS availability zones, ensuring that a single data center outage does not affect platform availability or data integrity
• Backup retention: Full backups are retained for 90 days, enabling point-in-time recovery to any 15-minute interval within the retention window for scenarios such as accidental configuration deletion or data import errors
• Encrypted backups: All backup data is encrypted using AES-256 with backup-specific keys that are separate from production encryption keys, preventing a single key compromise from affecting both production and backup data

Recovery Capabilities

StockBalancer™'s recovery time objective (RTO) for major infrastructure failures is less than 4 hours, based on tested failover procedures validated during the platform's annual disaster recovery exercises. For most incident types, including database corruption or application layer failures, the platform's multi-zone architecture provides automatic failover with no customer impact. In the event of a data integrity issue requiring a point-in-time restore, illuminis support initiates the recovery process within 1 hour of incident confirmation. Customers can request a copy of their data export in CSV format at any time through the platform's self-service data export feature, providing an independent backup that businesses can retain outside the StockBalancer™ platform. Annual disaster recovery test results are available to customers upon request under the terms of their service agreement.