What Are the Content and Acceptable Use Policies?

Review the content guidelines and acceptable use policies for applications listed on the illuminis App Marketplace, including prohibited content and enforcement

Content and Acceptable Use Policies on illuminis

The illuminis App Marketplace maintains content and acceptable use policies to ensure a trustworthy, professional,and safe environment for customers and developers. These policies define what types of applications and content are welcome on the platform, what is prohibited,and how policy violations are handled. Understanding these guidelines before developing your application helps ensure a smooth review and listing process.

Acceptable Application Types

The illuminis marketplace welcomes a broad range of business and productivity applications. Applications that provide genuine value to users are encouraged, including:

• Business tools: CRM systems, project management, invoicing, HR management,and operational software
• Productivity applications: Document editors, collaboration tools, scheduling,and workflow automation
• Analytics and reporting: Data visualization, business intelligence,and reporting dashboards
• Developer tools: APIs, SDKs, testing tools, monitoring,and development utilities
• AI-powered applications: Chatbots, content generation, data processing,and intelligent automation tools
• Industry-specific solutions: Vertical applications for healthcare, education, real estate, e-commerce,and other sectors

Prohibited Content and Applications

The following types of applications and content are not permitted on the illuminis marketplace:

• Malware or deceptive software: Applications that contain malicious code, spyware, adware, or that deceive users about their functionality
• Illegal services: Applications that facilitate illegal activities or violate applicable laws in their target jurisdictions
• Intellectual property violations: Applications that infringe on patents, trademarks, copyrights, or trade secrets of others
• Hate speech or harassment: Applications whose primary purpose is to promote hate speech, harassment, or discrimination
• Unauthorized data collection: Applications that collect user data without proper consent or in violation of privacy regulations
• Misleading claims: Listings that make false claims about functionality, performance, or business outcomes

Data Handling Requirements

All applications must handle user data responsibly. This includes providing a clear privacy policy, collecting only data necessary for the application's stated functionality, implementing appropriate security measures for stored data, honoring data deletion requests from users,and avoiding the sale or unauthorized sharing of user data with third parties. These requirements align with GDPR, CCPA,and general data protection best practices.

Enforcement Process

Policy enforcement follows a graduated approach designed to be fair while protecting the marketplace:

• Pre-listing review: Applications are evaluated against all policies during the marketplace review process before going live
• User reporting: Customers can report policy concerns through the marketplace, triggering an investigation
• First violation: The developer receives a notification with specific details about the violation and a remediation timeline
• Repeated violations: Continued policy violations may result in listing suspension, revenue hold, or account termination
• Severe violations: Applications containing malware, engaging in fraud, or causing immediate harm may be removed without prior notice

Appeals Process

Developers who believe a policy decision was made in error can submit an appeal through the Developer Console. Appeals are reviewed by a different team member than the original reviewer to ensure fair evaluation. The appeals process typically resolves within 5 business days.