What Happens If My App Has a Bug or Outage?

Understand the incident response process and shared responsibility model for handling bugs, outages,and service disruptions on the illuminis platform.

Handling Bugs and Outages on illuminis

When an application experiences a bug or outage on the illuminis Developer Platform, the incident response depends on whether the issue originates from the application code, the platform infrastructure, or an external dependency. The platform provides monitoring, alerting,and recovery tools to help developers identify and resolve issues quickly while minimizing customer impact.

Platform vs. Application Responsibility

The responsibility model for incidents follows a clear division:

• Platform responsibility: Infrastructure outages, networking failures, database service disruptions, deployment pipeline issues,and security incidents affecting the hosting environment. illuminis operates a 24/7 infrastructure team that monitors and responds to platform-level incidents.
• Developer responsibility: Application bugs, logic errors, performance issues within application code, third-party API failures that the application depends on,and data integrity issues caused by application behavior.
• Shared responsibility: Issues at the boundary, such as memory exhaustion, container crashes, or database connection pool exhaustion, where both platform configuration and application behavior contribute to the problem.

Monitoring and Alerting

The platform provides comprehensive monitoring for all deployed applications at no additional cost:

• Health check monitoring: Continuous polling of your application health endpoint with alerts triggered when checks fail
• Error rate tracking: Real-time monitoring of HTTP 5xx error rates with configurable alert thresholds
• Performance monitoring: Response time tracking with alerts when latency exceeds defined thresholds
• Resource utilization: CPU, memory,and network usage monitoring with automatic scaling triggers
• Log aggregation: Centralized logging through the Developer Console for debugging and root cause analysis

Automatic Recovery

The platform includes automatic recovery mechanisms to minimize downtime. If a container crashes, the orchestration layer automatically restarts it within seconds. If a health check fails repeatedly, the platform routes traffic away from unhealthy instances to healthy ones. Auto-scaling responds to sudden traffic spikes by provisioning additional instances. These mechanisms mean that many transient issues are resolved automatically before customers notice an impact.

Incident Communication

When a platform-level incident affects hosted applications, illuminis provides real-time status updates through the Developer Console, email notifications,and a public status page. Developers are notified of the issue, expected resolution timeline,and any actions they need to take. For application-level issues, the Developer Console provides tools for posting status updates to affected customers through the marketplace.

Rollback and Recovery

If a code deployment introduces a bug, the platform supports instant rollback to the previous stable version with a single click in the Developer Console. Zero-downtime deployments mean that customers continue using the previous version while you investigate and fix the issue. Database point-in-time recovery allows restoring data to a specific moment before an issue occurred, protecting against data corruption from application bugs.